Help Center

FAQ

SHIPPING

When will my order ship?

What shipping method do you use?

I need my item by a certain date. Can you rush my order?

Do you ship worldwide?

Why is my shipping so expensive?

How long does International shipping take?

What customs and import taxes can I expect?

What if my package gets lost or arrives damaged?

ORDER INFORMATION

Is there a gift wrapping option?

Can I include a note with my order?

I entered an incorrect address. Can you update it?

How can I track my order?

CANDLES

How do I pre-order a sold out candle?

When will a certain candle be restocked?

Can I prepay ahead of time? Even before the preorder dates?

Are the candles scented?

Do you make custom candles?

I've never used a spiritual candle before. How does this work?

My candle is burning longer than 7 days...

My candle has finished before 7 days...

INSTAGRAM

Can you please check your DM's?

Can I repost your social media posts/screenshot games?

How do I repost your social media posts/games?

RETURNS & CANCELLATION POLICY

What is your return policy?

Can I change/cancel my order once it has been placed?

OTHER QUESTIONS

Can I visit your studio or pick up my order?

CONTACT US