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Help Center

FAQ

SHIPPING

When will my order ship?

What shipping method do you use?

I need my item by a certain date. Can you rush my order?

Do you ship worldwide?

Why is my shipping so expensive?

How long does International shipping take?

What customs and import taxes can I expect?

What if my package gets lost or arrives damaged?

ORDER INFORMATION

Is there a gift wrapping option?

Can I include a note with my order?

I entered an incorrect address. Can you update it?

How can I track my order?

CANDLES

How do I pre-order a sold out candle?

When will a certain candle be restocked?

Can I prepay ahead of time? Even before the preorder dates?

Are the candles scented?

What type of wax are the candles made out of?

Do you make custom candles?

I've never used a spiritual candle before. How does this work?

My candle is burning longer than 7 days...

My candle has finished before 7 days...

INSTAGRAM

Can you please check your DM's?

Can I repost your social media posts/screenshot games?

How do I repost your social media posts/games?

RETURNS & CANCELLATION POLICY

What is your return policy?

Can I change/cancel my order once it has been placed?

OTHER QUESTIONS

Can I visit your studio or pick up my order?